Give us the evidence before we give you an answer.

Use this intake when the job requires more than routine service: commissioning, startup, recurring failures, controls or sequence review, advanced troubleshooting, existing-system review, or project technical support.

01 / Contact & Site

Who needs support, and where?

Name *

Company *

Phone *

Email *

Site / location *

Preferred contact

Request type *

02 / Equipment Identification

Identify the system before diagnosing it.

Manufacturer

Equipment type *

Model

Serial number

Refrigerant

Controls platform

Current operating status

OEM case number

03 / Technical Condition

Tell us what the system is actually doing.

Issue / technical condition *

Error codes / alarms

Work already performed *

Measurements / findings

04 / Supporting Evidence

Attach what helps us understand the system.

Supporting files

Use the four dedicated slots below. Keep the combined upload under 7 MB.

0 MB of 7 MB used

Equipment / system photo Add Equipment / System Photo None selected

Nameplate / model-serial Add Nameplate / Model-Serial Photo None selected

Controls / error code Add Controls / Error-Code Photo None selected

Technical document Add Service Report / Startup Sheet / Technical File None selected

Files are transmitted only when this form is submitted. Do not upload passwords, access credentials, payment information, personal identification documents, or unrelated customer information.

Call AEGIS

Submitting this form does not create an engineering engagement, guarantee emergency response, or represent acceptance of a project scope. AEGIS will review the information provided and confirm the appropriate next step.